Customer Service Personal Statement Example | Topics and Well Written Essays - 1000 words

Customer Service - Personal Statement Example Kimberley Palmer’s article about US News’ interview with Jon Yates may help understand the point of view of the customer when they call about a problem. Customers call the customer service department because they have a problem. They cannot do something themselves and they need help. That’s the main responsibility of the customer service representative, to provide assistance to the customer. Sometimes these callers may be angry or frustrated, sometimes they are soft-spoken but that doesn’t mean they are disappointed with the service they are getting. By reading the article of Palmer, customer service departments would understand better what customers wants the most: and that is simply to be heard and understood. Sometimes there are situations wherein customer service representatives cannot help them because of company policies, or sometimes the bug was just recently discovered and the company is just in the process of fixing it. Customer service representa tives may not always have the solutions to all their problems. And there are customers who accept that, given that they were able to feel that the representative was able to understand their need and made an effort to help them in any possible way they can. The article shows how important the role of a customer service representative is. He is the frontliner of the company. ... Also, the more customers want to reach the top of the corporate ladder just to complain about a scratch on their ordered phone, the more the customer service department and quality assurance department looks bad. Why? Because this means that they weren’t able to give the customer their needs. For the quality assurance department, that is to ensure that the products are of high quality and for the customer service department, that is to ensure that an exchange or refund will be given to the customer. If the customer calls the customer service department then goes directly to the CEO, that means they had a bad customer service experience. This means they didn’t get the customer service that the company is required to give their customers. The article is an eye-opener to the customer service department. It is important that they think about the customer’s welfare. If the customer service department is able to give the service that the customer needs, then there wonà ¢â‚¬â„¢t be any bad publicity or any threat to go elsewhere. As Yates advices that if you don’t get a good customer service representative then skip the customer call center and go straight to the top (Palmer, 2012). This advice just emphasizes the importance of good customer service representatives and their role in maintaining the good name and in keeping their customers. His advice to threaten to take a business elsewhere and follow through with it if the company does not respond also proves how important it is for customer service representatives to provide a good service to customers (Palmer, 2012). If the customer service representative fails to answer to the customer’s call or fail to explain to the customer why certain situations cannot be helped or fail to help the customer altogether,

WALNA Assessment- Year 7 Article Example | Topics and Well Written Essays - 250 words

WALNA Assessment- Year 7 - Article Example Part B includes problems like simple and somewhat complex calculations. Simple multiplication sums are too easy for a student in year 7 and should be eliminated from the assessment. Of course, a year 3 student can also do it. Fractions and decimal questions are well constructed and properly placed. Diagrams have properly been used to make the question clearer. The literacy assessment contains questions related to a magazine given to the students. They have to tell the title of the magazine which is a very easy question and does not have anything to do with the assessment. There are questions related to different topics in the magazine, such as, telling the right statement for which the students have to go through the relevant topic. This is a good way to assess the students’ understandability of what they have read. Questions like what the writer means when he says a particular thing is very appropriate and assess whether the student has comprehended the actual idea of the subject in question. All the questions are in the good sequential pattern and appropriate for year 7. The spelling part of the spelling and writing assessment deals with the students’ knowledge about correct spellings of what he fills in the blank spaces. It assesses whether they are able to fill in the correctly spelled words inappropriate places or not. But there are no choices of words given which make the task somewhat difficult for year 7 students. The writing part asks the students to write a story based on the given idea and should include the setting, characters, events and the conclusion of the story. This is a very proper means to assess the students’ writing capability.  Ã‚  

Canda Health Care System Vs. United States Health Care system Research Paper

Canda Health Care System Vs. United States Health Care system - Research Paper Example In addition, it is publicly funded and administered on a provincial basis through the guidelines that are set by the federal government. The U.S health system, on the other hand, has both private and public insurers. However, the dominance of the private sector over the public sector is what makes this system unique all over the world (Singh & Shi, 2010, 27). Health care system in the U.S has been a subject of much polarizing debate. One extreme end is of people who argue that Americans have the best kind of healthcare system all over the world, while the other end argues that the American system is fragmented and inefficient with more suffering due to massive uninsuranced, administrative waste and uneven quality (NBER, 2012). Coincidentally, according to Canadian healthcare.org (2012), the Canada health system is also a subject of political controversy and debate in the country. Some citizens question the efficiency of the current system in delivering treatments in a timely fashion and advocates for a private system that is comparable to the U.S. The United States health care is availed by several entities, which are largely held and managed by the private sector (MacNeil/â€Å'Lehrer Productions). Essentially, the government offers health insurance in the public sector, with 65% of its provisions and spending emanating from programs such as Medicaid, Medicare, and Children’s Health Insurance among other healthcare programs. Majority of the people are insured by the employer; a small percent get the insurance on their own, while the rest are uninsured (Singh & Shi, 2010, 27). On the other hand, health care insurance in Canada is fully funded and provided by the federal government with much assistance coming from the private sector. It is mainly guided by the Canadian health act with the government assuring that quality health care is given through the federal

Leadership factories case Assignment Example | Topics and Well Written Essays - 250 words

Leadership factories case - Assignment Example Workers of such companies attain much training and job experience, which develops them into suitable managers and future CEOs. It is clear that the composition of employees or workforce is an important factor with regard to possibility of a firm producing future CEOS. People are born leaders; therefore, those who are not natural leaders tend to stay at the same place for a long time. As an individual, I could not do that! Their own rules and beliefs about how work should be done come in their way and they end up not having much fun. In the end, they notice that they could not develop enough patterns and rules to keep them going. These differences would not alter or change my decision. My take is that they should be honest with all parties. If a company gives an offer, I will be very much interested in the offer but also I will need some time to think about it as I have been communicating with other companies. With the two companies, that I think will make the offer but I have not said I got another offer. These companies will assume that I have been out of work for almost five months and he was to belief that I got another job offer. I am not that fool. So they will inquire to know what company and its whereabouts. The data gathered about leadership effectiveness has proved to be amazing and does not give value to leader’s selection. It does not hold water to the findings of others. This data concentrated on followers rather leaders of the companies

The theme of death in selected works of Edgar Allan Poe Term Paper

The theme of death in selected works of Edgar Allan Poe - Term Paper Example Some of the romanticism that has surrounded the history of Poe has created a mythology that is not fully supported by history. However, his stories do reflect the prevalence of death within his life, his construction of the dialogue about the subject placing it in a position of darkness and shadow. Poe wrote about death in such a way to express the theme through universal concepts that touched upon the fears of all human beings about the inevitable encounter they would have with death. Death The theme that will be discussed in this essay is death. Poe uses death as a central theme to most of his works as he relates stories that end in death, ponder death, or speak about crossing the boundaries that separate life from death. Poe has been analyzed for the psychological foundation for the themes from which he creates his work. Peeples states that â€Å"Theorists and critics quickly recognized the opportunities that Poe presented for psychoanalytical study, given his fiction’s em phasis on hidden motives and detection, altered states of consciousness, sadism, and obsession, as well as the self-destructive tendencies he exhibited in his own life† (Peeples 30). ... It may never be fully clear the extent to which his work is devised through literary intent and how much is reflective of a dark soul developed from the difficult events in his life. Poe is remembered as a morose drunk, lost in the laments of the loss of his wife, but he was not merely a gothic figure up in a darkened room penning out his tales of horror. Poe was actively seeking a literary career and intended to become a known author of his time. This can be understood by the activities he engaged in towards getting published. His work, â€Å"The Raven†, was his first published work which appeared in 1845 before he lost his wife in 1947 to tuberculosis (Bloom 46). It is a myth of literary history that it was written after she died and that he wrote it in his despair, maddened by alcohol and grief. It is a romantic notion, but it does not reflect the facts. When exploring the possible foundations for the work that Poe has created, some of the themes begin to emerge as reflecti ve of his personal experience. While the myth has taken aspects of his life and connected them in a way that has created an image of the man, his reality did provide a pool of resources from which to explore the theme of death and the many horrific connective themes from which his work was drawn. He approaches death through terror and horror, his stories built upon the predication that death has a connection to darkness. There is beauty in his horror, but little beauty in his death, his concepts built upon a romanticism that defines the experience of death as literary tragedy, a result of shadowed intent. In this exploration, one might surmise that the writer may

Compare between the new and the old enforcement arbitration law of Research Paper

Compare between the new and the old enforcement arbitration law of Saudi Arabia and the legal effects on the international agree - Research Paper Example 15). After this law, the previous law was referred to as the old law, which pledged to modernize the nation’s arbitration regime in a number of ways. Most significantly, this new law restrains the nation’s court intervening power with regards to arbitration through acknowledging the parties’ autonomy to deal with the arbitration process (Rawlings et al. 16). The new Saudi Arabian law addresses a vital concern under the old law, which is the power to the nation’s courts to reopen, as well as effectively re-litigate awards on their principles (Jones Day 1). Even though, the new law is an acknowledged enhancement, which promises considerable changes in Saudi Arabia, the event of change in practice remains unclear to date. Much will rely on the text of the executing principles and where the country’s courts stand with regards to the new law (Rawlings et al. 16). Many critics consider that this law slightly killed the independence of the Saudi Arabian co urt system while others argue that the law works to develop the nation, unlike the old law. This paper will take into consideration these arguments and bring out which law is better. It will also discuss the international effects of the legislation of either of the laws in order to note the significance of each. Provision of the Two Laws The New Law Encouraged by the UN Commission of International Trade Law (UNCITRAL) Model Law on International/Foreign Commercial Arbitration, which has been endorsed by a number of regimes, Saudi Arabia’s new law acknowledges parties’ independence to concur on significant aspects of their arbitration process (Rawlings et al. 44). Most importantly, the law respects the right of groups to arbitrate under a governed set of arbitration principles. This is a significant development, which tackles a region of uncertainty, which was present during the old law days. This new law acknowledges parties’ option of governing language, law and arbitrators provided that the sole arbitrator is a qualified lawyer (Rawlings et al. 44). This law also bestows with the entry under the old law for groups to file their agreements with courts for validation prior to commencing arbitration (Jones Day 1). The new law further respects that an agreement between parties can be published in a correspondence among them. The law dictates that arbitrators should have an encouraging obligation to keep groups updated with circumstances, which might lead to a conflict of interest (Rawlings et al. 45). This new law dictates straight procedure for resolving disputes by the arbitral tribunal, such as time restrictions for complaining groups to lodge doubts in the applicable court (Jones Day 1). This eliminates the capacity of groups to oppose to the execution of arbitral awards on such grounds when they did not raise it earlier within the time limit (Rawlings et al. 45). When the groups have not concurred on specific arbitration regulations such as the ICC, the law dictates a detailed arbitration course, which applies by default to all (Jones Day 1). The arbitral award should be granted within a year from the date, which arbitration started depending on the arbitral tribunal's authority to prolong this by an extra 6 months and the groups’ ability to concur with longer extensions. This grants the arbitral board a much more practical timeframe to resolve key commercial disputes, which

Written report on Macdonalds Essay Example | Topics and Well Written Essays - 3500 words

Written report on Macdonalds - Essay Example From a strategic perspective, McDonald’s is currently perusing an aggressive sales based strategy in new and emergent markets such as China, India, Russia and parts of South America. While McDonald’s traditional markets such as the UK and US may be seen as saturated, the company has still managed to increase sales through organic growth with sales in 2010 increasing by 3.9% in the US and 4.4% in Europe compared to 6% figure seen in new and emergent markets for the company (McDonald’s, 2010). In generating continued growth over the past eight years, the annual report (McDonald’s, 2010) highlights the fact that a clear strategy has been set in the adaptation of a globalised marketing mix template to meet the needs of localised customer groups (Brassington and Pettit, 2006, Kottler et al, 2009). As such, for McDonald’s this results in a business model with limited complexity and the associated costs of complexity, yet the ability to benefit from a localised marketing strategy. In addition the business has in recent years developed a clear model of communication in which three key stakeholders are included so as to ensure success of the businesses strategy at the aggregate level. Here the annual report (McDonald’s, 2010) highlights franchisees, suppliers and employees as the key stakeholders of the business in carrying out the overall strategy of the business. A standard tool for analysing the key factors within the general level or macro environment is to use a PESTLE analysis (Jones and George, 2010, Johnson et al, 2008). The PESTLE analysis considers six key factors within the external macro level environment which may have an impact upon how a business later seeks to create a competitive advantage. Political factors in recent decades may be seen as aiding the McDonald’s business model for large international expansion. Key political reforms